The hard calls. How do you deal with them?Had to make a hard phone call this morning. What calls don't you want to make?
Here are some calls that I don't want to make.
1. To the appliance company. "Hi, just want to report that my wash machine is broken. Please fix it, under warrantee". You just know that this is going to be a painful experience and suck the life out of your day. All that I want is a working washing machine, and I would prefer it to be done right now.
2. "Just calling to schedule my next Cystoscopy."
3. "Calling to understand why you won't pay my insurance claim."
4. Any phone call that is answered with "... more |
Counter-intuitive Membership dues increase from PMI. WIIFM?I was just informed that PMI (Project Management Institute) membership dues are increasing by $10 per year, because the organization has grown membership so much and it costs more to service the larger membership.
Um! What is the incentive for me to renew my membership? The more more members we have, the higher the membership dues?
I don't need more websites and career centric portals - I already have more work than I have time to deliver my projects and programs on schedule and don't want to spend my late evenings looking through free articles. What would be useful to me is more persona... more |
Don't overestimate what you can do"We overestimate what we can do in one year, but severely underestimate what we can accomplish in fiv e years" is a quote that I heard.
This month, my family celebrates eleven years since we arrived in the USA with six suitcases, $400 in cash and hearts full of hope.
Looking back, the words ring true. In the past eleven years, I have racked up a list of accomplishments, including becoming a master brewer, earning my MBA, serving a term as Director of Marketing for SNEC-PMI, managing IT projects, and so on.
If you think this list is amazing, I submit that you also have accomplished a lot o... more |
Traits that undermine a person's ability to manage projects well.Traits that undermine a person's ability to manage projects well.
1. Inability to build rapport with team members, project sponsors and stakeholders. This is usually determined in the interview stage when a candidates are being screened. If a project manager cannot build rapport with the hiring manager, then they are unlikely to build rapport or credibility with the project team.
2. Reliance on formal power to execute the project. Project managers should build and nurture relationships with the project team, to get work done in collaboration with the project team. Formal power and escalation... more |
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| PMP Exam Support ServiceAre you struggling to find the energy and focus on studying to pass the PMP® exam? Perhaps you attended the training sessions or purchased the self-study kit, but find yourself distracted by other priorities. Month after month your to-do list says "Study for PMP® exam."
You know that you have the brains to pass the PMP® exam, but just can't get your energy up for it. Just thinking about spending a day reading the PMBOK® puts you to sleep.
Yet your career advancement is depending on it. You need ... more |
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Panic To PowerDid you know that you will spend enough time in your car during your life to complete a University Degree? Listen and learn from four experienced speakers while you drive. Can you afford not to always have an educational CD playing while you travel?
Well, now you can turn your car into your personal Mobile University with Wayne's newly released Panic to Power Audio CD. Click on the button to order now.
Simple and Swift Speaking Strategies that anyone can use
In collaboration with three World Champions of Public Speaking, here is the One Hour Audio CD that you need in your car library, for o... more |
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